Shipping policy
DELIVERY
We generally ship all orders within 1-2 business days (Monday–Friday) following receipt of payment. Please note that business days do not include federal holidays when USPS is closed. Once your order has shipped, you will receive a shipping confirmation email with tracking details, sent to the email address provided at checkout.
Delivery speed is determined by the shipping method selected and begins once your order has been shipped.
Estimated delivery times to the 48 contiguous United States:
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USPS Ground Advantage: 2–5 business days
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USPS Priority Mail: 1–3 business days
- USPS Priority Mail Express: 1 business day
Orders shipped to locations outside the 48 contiguous United States often require additional transit time. This includes shipments to:
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Alaska
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Hawaii
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U.S. territories
- Military addresses (APO, FPO, and DPO)
Please note: Delivery estimates are provided by the carrier and are not guaranteed. Weather, holidays, and other unforeseen circumstances may impact delivery times.
Please be advised that we cannot make any changes to the shipping address once an order has shipped. We can only ship to the address you have listed when completing the payment process, so please double check to make sure it is correct. Additionally, we do not ship to P.O. Boxes.
International shipping is not available at this time.
SHIPPING RELATED FAQ:
My order says it got delivered, but I can't find it on my front door or my mailbox. What should I do?
We strongly recommend first checking with your local carrier and confirming whether the package may have been delivered to a neighbor, doorman, landlord, building mailroom, or another secure location nearby. In many cases, carrier can help pinpoint where it was left.
If you are still unable to locate your package, please contact us at districtonenyc@gmail.com. We’re happy to help guide you through the next steps, advise on the claims process, if necessary, and provide shipment details or documentation if requested by the carrier.