Refund Policy


RETURNS / EXCHANGES / REFUNDS

ALL SALES ARE FINAL. We value your satisfaction and want to ensure you make informed decisions when shopping with us. If you have any inquiries regarding sizing or the condition of a product on our site, we encourage you to experience it firsthand at one of our physical stores or reach out to us before making a purchase. For online purchases, we kindly request that you proceed only when you are completely certain about the product and the size you've selected. Given the dynamic nature of market prices for our footwear and pricing variances across sizes of the same product, we are unable to accommodate returns or exchanges.

 

CANCELLATIONS

Our fulfillment process begins shortly after an order is placed. As a result, cancellation requests are not guaranteed and are handled at our discretion. If a cancellation is approved, the following fees may apply:

Orders designated for in-store pickup are subject to a cancellation fee if not collected within the required pickup window or if canceled. Standard in-store pickup orders are subject to a 10% cancellation fee. 

For shipped orders, customer-initiated cancellations may be subject to a restocking fee. Orders with a total purchase price of $500 or greater are subject to a 10% cancellation fee.

Pre-order items are subject to the cancellation terms stated on the product page at the time of purchase, which supersede any standard cancellation fees outlined in this policy.

Refusal of delivery, failure to receive the package, or any return-to-sender scenario will be treated as a cancellation. In such cases, the order will be refunded minus a 20% restocking fee and the original shipping cost.

District One NY reserves the right to cancel any order at any time due to inventory issues, pricing errors, concerns identified during order review, or other circumstances deemed necessary. In such cases, a full refund will be issued to the original form of payment. Please note that while refunds are processed immediately on our end, it may take several business days for the funds to appear, depending on your financial institution.